Integrity & Moral Conduct
Concerns involving dishonesty, moral conduct, misuse of authority or behaviour that may be inconsistent with responsible Christian leadership.
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Ethical Conduct
Ministry Accountability
Conflict or Harm
Fairness • Accountability • Responsible Review
Complaints & Concerns
A respectful pathway for concerns involving ethics, ministry conduct, accountability, credential standing and leadership responsibility.
Our Commitment
A Respectful Pathway for Serious Concerns
CCOEB is committed to handling concerns with prayer, fairness, appropriate discretion, biblical wisdom and care for the parties involved.
This page explains how complaints and concerns may be received, reviewed and addressed within the fellowship. The purpose is to preserve integrity, encourage accountability and support appropriate resolution or restoration where possible.
Scope of Concerns
What Concerns May Be Reported?
The complaints process is intended for matters connected to ethics, ministry responsibility, leadership conduct, accountability or CCOEB credential standing.
Leadership & Ministry Practice
Concerns involving pastoral responsibility, church leadership, credential standing, ministry practice or ecclesiastical conduct.
Serious Leadership Concerns
Concerns involving unresolved conflict, abuse of leadership trust, serious misconduct or actions materially affecting members, churches or ministries.
Fair & Prayerful Review
Concerns Are Not Treated Lightly
Matters submitted to CCOEB are considered with care, respect and sensitivity to the circumstances involved.
A complaint does not automatically establish wrongdoing, and not every concern results in disciplinary action.
Depending on the matter, an appropriate response may include clarification, counsel, mediation, administrative guidance, corrective steps or restoration efforts.
Before You Submit
Help Us Understand the Concern Clearly
Providing factual and relevant information helps the appropriate CCOEB reviewers understand the matter and determine what action, if any, should follow.
Be Clear
- State the concern plainly
- Identify relevant persons or ministries
- Provide dates or approximate timeframes
- Explain what occurred
- Identify the connection to CCOEB where known
Be Factual
- Submit information you believe to be truthful
- Separate direct knowledge from assumptions
- Provide relevant supporting details
- Include documentation where appropriate
- Avoid knowingly false or malicious reports
Be Responsible
- Use the complaints process seriously
- Respect the privacy of those involved
- Allow reasonable time for review
- Respond to reasonable follow-up requests
- Remain open to appropriate resolution
Review Process
What Happens After a Concern Is Submitted?
The appropriate response depends on the nature of the concern, available information and whether the matter falls within CCOEB's scope.
1
Submission
The concern is received through the designated CCOEB concern submission channel.
2
Initial Review
The matter is reviewed to determine its nature, whether it falls within CCOEB's scope and what next steps are appropriate.
3
Follow-Up
Relevant persons may be contacted for clarification, documentation, response, counsel or other information appropriate to the review.
4
Guidance or Action
Depending on the circumstances, CCOEB may provide guidance, recommendations, restoration steps, corrective action or administrative direction.
Confidentiality & Information Sharing
CCOEB seeks to handle sensitive information with appropriate discretion. Absolute confidentiality cannot be guaranteed. Information may need to be shared with authorized reviewers, persons involved in the matter, professional advisers or appropriate authorities where necessary for responsible review, safety or applicable reporting obligations.
Important Boundaries
Understanding the Role of the CCOEB Process
The internal complaints process is designed to address matters within CCOEB's ecclesiastical, credentialing and organizational responsibilities.
Scope Matters
Some disputes or concerns may fall outside CCOEB's authority. An initial review helps determine whether the matter can appropriately be addressed by CCOEB.
A Report Is Not a Finding
Submission of a concern does not by itself establish wrongdoing. Relevant information may need to be reviewed before conclusions or actions are considered.
Civil Processes Remain Available
CCOEB's internal process does not prevent a person from contacting appropriate civil, regulatory, safeguarding or law-enforcement authorities when warranted.
Immediate Safety or Possible Criminal Conduct
If someone is in immediate danger or requires urgent assistance, contact the appropriate local emergency services. Concerns involving suspected criminal conduct, abuse or other matters requiring external reporting may also be reported directly to the appropriate civil authorities. The CCOEB complaints process is not a substitute for emergency services or applicable legal reporting obligations.
Formal Submission
Ready to Submit Your Concern?
Use the dedicated Submit a Concern page when you are ready to provide the relevant details of your concern to CCOEB for review.
Need Administrative Guidance?
For general questions about the complaints process, ethics, accountability or credential-related administration, contact CCOEB.
Contact CCOEB